FAQ
GENERAL
I lost my product's instruction manual. Can I obtain a new one?
Of course! To obtain a digital copy of your product's instruction manual, please visit our Support Documents page by clicking here. You can also download the manual and find other helpful information on the product's individual web page.
What type of warranty does my product have?
The majority of AFMAT Office products are covered by a one year limited warranty. This warrants that the products are free from defects in material and workmanship. It does not cover conditions or malfunctions resulting from normal wear, abuses, accidents or repairs attempted by other parties. Please refer to your owner’s manual for warranty information specific to your product.
For more information on our warranty or to submit a warranty claim form, please clicking here
How do I submit a warranty claim form?
For more information on our warranty or to submit a warranty claim form, please clicking here
ORDERS
How do I place an order?
Orders must be submitted directly from your shopping cart. To access your shopping cart click the Bag icon. Here you will be able to edit all items and quantities in your cart, add discount codes, estimate shipping costs and view your order total.
How can I pay for my order?
Orders can be paid for by credit card, PayPal, or Amazon Pay. Accepted credit cards include Visa, MasterCard, and American Express. All credit card payments are processed via the third party secure-payment service, Authorize.net
How do I view my order history?
To view your full order history, click My Account and visit either Account Dashboard or My Orders.
How can I check the status of my order?
To track the status of a recently placed order, click My Account and visit your Account Dashboard or My Orders. You will see a snapshot of your order history and the status of each order.
How do I cancel or edit my order?
To cancel or edit a recently placed order, please contact us via email or WhatsApp, Monday to Friday, 8:00 a.m. and 5:00 p.m. EST.
Email: support@afmat.com / afmatoffice1@gmail.com
WhatsApp: 1-(323) 961-7865
Phone Number: 1-(323) 961-7865
SHIPPING
Shipping Policy
All orders must be placed before 11 AM EST Monday-Friday (excluding holidays) for same-day shipping. Any order placed after this time will ship the following business day. Shipping is only available for the U.S. Free shipping will be applied for all orders over $49.99.
How do I track my order?
For order specific shipping information, view and open the order from your account dashboard or view your shipping confirmation email. A tracking number for either UPS or FedEx will be provided.
Shipping Options & Rates
| Shipping Method | Delivery Time | Rate |
| Standard | 3-5 business days | Free for orders over $35 - dependent on item weight |
| 2nd Day | 2 business days |
Dependent on item weight |
| Next Day | Next business day | Dependent on item weight |
RETURNS & REFUNDS
Return Policy
We only accept returns for damaged or defective products. If you ordered or received the wrong item, we recommend contacting us via Email or WhatsApp for clear communication and record-keeping.
Email: support@afmat.com / afmatoffice1@gmail.com
WhatsApp: 1-(323) 961-7865
Phone Number: 1-(323) 961-7865
How do I get refunded for an order?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Do you charge any fees for refunding or canceling an order?
If your order is eligible for a refund or if you cancel your order, we do not charge any fees for these services.
My refund is late or I haven't received it.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, we recommend contacting us via Email or WhatsApp for clear communication and record-keeping.
Email: support@afmat.com / afmatoffice1@gmail.com
WhatsApp: 1-(323) 961-7865
Phone Number: 1-(323) 961-7865
Can I exchange my item?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, we recommend contacting us via Email or WhatsApp for clear communication and record-keeping.
Email: support@afmat.com / afmatoffice1@gmail.com
WhatsApp: 1-(323) 961-7865
Phone Number: 1-(323) 961-7865
What is the best way to contact customer service?
The best way to reach us is to email support@afmat.com.We are here Monday through Friday from 9am to 6pm and will strive to get back to you within 4 hours.
Is your website secure?
Yes, our site is a secure shopping environment, your payment information is not held beyond the shipping of the order. View our privacy policy for more information.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Visa Electron through PayPal payments.
How can I track my order once it has shipped?
As soon as we ship your order, we will send you an email with all of your tracking information.
Can I cancel or change an order?
Once an order has been shipped it cannot be cancelled or changed. For any questions, you can contact us at support@afmat.com
The item I want is sold out. How will I know when it is back in stock?
Subscribe to our mailing list to be among the first to know when out-of-stock items are available again.
