Contact Us

Our Promise:
Prompt Response:We are dedicated to addressing your concerns within 24 hours.
Professional Support:Should you face any defects or quality issues, our after-sales team is ready to help.

Hours: 8:00AM - 5:00PM EST

For customer service: support@afmat.com / afmatoffice1@gmail.com

For wholesale cooperation:partner@afmat.com

WhatsApp:1-(323) 961-7865

Phone: 1-(323) 961-7865

How to Reach Us:
Product ID Required:To expedite the resolution process, please provide your product purchase ID.
Detailed Description:Share your questions and concerns in detail, and include pictures or videos if possible. This will help us understand and resolve the issue more effectively.
Preferred Contact Methods:We recommend contacting us via Email or WhatsApp for clear communication and record-keeping.

Unable to place an order on afmat.com?

1.If your credit card payment fails, your credit card customer service will call you to confirm the order. You'll need to confirm the order with your credit card customer service and then retry the payment to successfully complete the order.This will allow your order to be successfully placed. If you're still unable to place your order, please let me know and we'll help you resolve the issue. We look forward to hearing from you.

2.Check if your bank card/credit card has successfully completed 3D Secure authentication.Once you complete the 3D Secure verification, you will be able to successfully place an order on the online website.

3. If you are unable to pay, we suggest using a different bank card or calling your bank to verify payment details.

4. If you are concerned and would like to verify your order details, you can contact our customer service team via email or phone for assistance. Please note that due to time zone differences, our customer service team may not be able to respond immediately; they will generally respond to your inquiries within 12 hours.

For customer service: support@afmat.com / afmatoffice1@gmail.com/partner@afmat.com